Terms and Conditions

Terms

These are the standard terms and conditions of supply of the Vivachi Style's products and services offered from time to time on the Vivachi Style website at http://www.VivachiStyle.com ("Products & Services"). These terms apply to you as a user of the Service ("Customer" or "you"). Please read these terms and conditions carefully.

Vivachi Style Standard Terms and Conditions

1. Terms and Amendment Procedure
1.1 These are the terms upon which we agree to provide the Products & Services to the Customer. In addition to these terms, you must also comply with:
(a) Any conditions contained in the notes to the product description for products or services you acquire;
(b) Any additional terms which apply to the products or services you acquire (which follow these Terms and Conditions);
1.2 The agreement made between you and us on these terms commences on the date when you order for products or services provided by Vivachi Style through either Vivachi Style website electronically, Vivachi Style paper based order forms or phone orders.
1.3 We may vary these terms, the amount we charge for any Products & Services, or the terms of the operation of the Products & Services, at any time without notice. Any information published at the Vivachi Style website are up-to-date and final.
1.4 These terms constitute the agreement in its entirety and supersede prior agreements.
1.5 We may from time to time run promotions and make special offers of limited time duration (" Promotions "). All Promotions are offered subject to their terms and may be withdrawn or altered at Vivachi Style's discretion. The terms of a promotion will override these terms to the extent of any inconsistency.

2. Payment
2.1 You must pay for the Products & Services as notified to you by Vivachi Style in accordance with Vivachi Style's published prices for Products & Services from time to time. All Products & Services must be paid in advance.
2.2 For corporate customers (if you have a corporate account), you must pay all Products & Services charges, and other amounts incurred by you or any designated users or incurred as a result of any use of your password (whether authorised or not) in accordance with the contract option selected and in advance. Where a contract option does not specify otherwise, all Products & Services charges are payable within 14 days of the date of invoice (whether online or paper invoice).
2.3 Prices published on our website are inclusive of any government taxes or charges unless otherwise noted.
2.4 In addition you must provide and pay for all government taxes, duties and levies (if any) imposed on either you or us in respect of the Products & Services or any other service or goods supplied.
2.5 You must pay all amounts billed in accordance with your contract option. No credit terms are given to credit card accounts. Upon registration of a credit card to your account/Payment with a credit card, you give us authorisation to debit your credit card for all charges incurred. This includes automatic charges to your credit card should you become late for payment of your outstanding account.
2.6 For corporate customers (corporate accounts), you consent to us obtaining a credit reporting agency report containing personal information about you (and information concerning commercial creditworthiness and activities) for the purpose of assessment by us of an application for credit (whether commercial or personal) or for the purpose of the collection of payments which are overdue. You also understand that a Credit Default will be lodged against you permanently if you fail to pay your outstanding account. A Credit Default lodgment will occur on the 60th day after the invoice day. You understand that once a Credit Default has been lodged, it will remain on file even if you have paid for the overdue account after the lodgment, your credit file will still show as ‘Paid Default'. You understand that a Credit Default lodgment cannot be removed once processed. You understand that you may not be able to obtain any credits or financials from financial institutions or companies who require credit check for a period of 5 (five) to 10 (ten) years as a result of the Credit Default lodgment.
2.7 Order Cancellation: Orders cannot be cancelled once it is processed and paid.

3. Customer Warranties and Indemnities
3.1 You warrant that:
(a) if you are not the Customer, you have the power and authority to enter into this agreement on behalf of the Customer and will indemnify Vivachi Style for any breach of this agreement by the Customer;
(b) at the time of entering into this agreement you are not relying on any representation made by us which has not been stated expressly in this agreement, or on any descriptions or specifications contained in any other document, including any catalogues or publicity material which we have produced;
(c) you are over 18 years of age.
3.2 You are solely responsible for dealing with persons who access the Customer Data, and must not refer complaints or inquiries in relation to such data to us.
3.3 You indemnify us against all costs, expenses, loss or liability that we may suffer (directly or indirectly) resulting from:
(a) your breach of these terms;
(b) your use or misuse of the Service;
(c) the use or misuse of the Service by any person using your account; and,
(d) publication of defamatory, offensive or otherwise unlawful material on any website forming part of your service.

4. Miscellaneous
The law in force in New South Wales , Australia governs this agreement and the transactions contemplated by this agreement.

Enquiries, please contact:
Store Manager
Vivachi Style Pty Limited
Level 33, 264 George St
Sydney NSW 2000 

 

 

Customer Satisfaction Guarantee
It is extremely important to us that you are 100% satisfied with your orders from VivachiStyle. Below you will find information in relation to our return and exchange policy, if you have any questions, please feel free to contact us during office hours on 1800 60 1000 or (remove XX) service XX @vivachistyle XX .com.

At VivachiStyle, we stand behind the quality of our product and we make things right if you are not satisfied with your orders. Every shipment is carefully inspected and packaged before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

Unfulfilled Orders/Special Orders (Back Orders)
If an order cannot be fulfilled or on back order, the customer will be notified with the product availability date. Alternative products can be arranged to substitute the product that is not fulfilled. If the customer does not want to substitute the product and cannot wait for the next available product to become available, a credit voucher, gift card or refund can be arranged with the Customer Service Manager.

Returns and Exchanges for Change-Of-Mind (Unused and Undamaged Products Only)
At VivachiStyle, it is important that you are completely satisfied with your purchases. If for any reason that you are not happy with our products, you must return the goods to us within 7 days of receipt at the address stated on your invoice. You must pay for the shipping cost on the item's return.

Items that cannot be returned or exchanged:
Custom-made, on sale items, discounted items, jewellery and items with status: "special orders" and "ships in 5 days" are not returnable/exchangeable. Eva Solo BBQs are not returnable/exchangeable. Watches can only be exchanged. 

Before you return/exchange the item, you must notify us of the return by phone or email (Phone: 1800 60 1000, email: (remove XX) service XX @vivachistyle XX .com). Upon receiving your request, we will issue an Item Return Authorisation Number, which you will need to enclose this number with the item you return. The product you return/exchange must be in new, unused, unscratched, pristine and unmarked condition, with all the original packaging in unmarked, unscratched, saleable condition. VivachiStyle is not responsible for any item that is not returned in a new, unused and unmarked condition. We do not sell imperfect items and will not accept the return of any item, which is considered marked or imperfect. Every item in our collection is carefully inspected inside out before leaving our warehouse. Some exclusive items will have their photo impressions taken before leaving the warehouse. Extra layers of packaging are also included for items that are fragile to ensure no damage will occur. If you consider the item flawed or faulty upon delivery, please contact us immediately to discuss its return/exchange. (below provides information on how to return faulty items)

You may return/exchange an item purchased on our Online Store either by registered mail at your own cost or in person at our Sydney office at a pre-arranged time (due to building security policies, we cannot accept your return in person, without an advance appointment being arranged). Once we have received your returned product, pending inspection, an exchange or credit will be issued to you for the value of the item. For Change-Of-Mind returns/exchanges, there is an administration fee of $16.50 or 10% of the item price whichever is greater. Delivery, Wrapping fees are non-refundable. If your Delivery Fee was offered to you for free at the time of purchase, this means we subsidised this fee initially. However a flat fee of $10.00 Delivery Fee will be taken out in addition to the administration fee if a credit is issued. 

Return Address for Registered Post is: Vivachi Style, Level 33, 264 George Street, Sydney NSW 2000, Australia (You must enclose the Item Return Reference Number with the product).

 

Return/Exchange of Manufacturer Faulty Products
The chance of receiving a manufacturer faulty product is extremely unlikely. We receive less than 2 returns every year, simply because every single product is carefully and completely inspected before being despatched to you. However if a certain product is faulty, we can accept the return and issue you with a replacement. You must notify us within 7 days of receiving any faulty products. After this date, we will not be able to process any returns. 

You will need to contact our office to get a Return Authorisation Number in advance. You will cover the cost of returning this product. If the product is proven faulty on manufacturer's end, we will issue you with a replacement product of the same item purchased. We will cover the delivery fee of product replacement. However if the product is tested to be in working order, i.e. not faulty, you will need to pay the delivery fee for us to send this item back to you or you can pick it up in person in our Sydney office/store by appointment. If the product is tested to be in working order and you wish to exchange it for another product or a credit, there is a restocking charge of 25% of the product price. 

 

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